Have "Upsert" or Update/add API in Zoho CRM
In Zoho CRM, I know you have update or add as individual actions but there needs to be a merged action.
It’s normal for any CRM integration to have “add or update” otherwise known as “upsert”. Because otherwise:
1. If you always use “Add Client”, you risk creating duplicate entries in Zoho if the client already exists.
2. If you always use “Update Client”, the action may fail or do nothing if the client doesn’t exist yet.
Upsert API is on Zoho CRM Documentation here: https://www.zoho.com/crm/developer/docs/api/v8/upsert-records.html